Help
Most answers about your case are in the ScrubJay app: your timeline shows what’s happening and what’s next, and your to-do list shows what we need from you. For anything else, ask the assistant or a person at [PHONE NUMBER].
If a levy is active or you’ve received a final notice, call [PHONE NUMBER] ([HOURS]). See urgent help.
Go to app.scrubjay.ai and sign in with your email and the second step you set up, such as a code sent to your phone.
Open your to-do list in the app and tap the item. You can take a photo with your phone, upload a PDF, or email it to the address shown on the item.
When a return is ready, the app asks you to review and sign it electronically. Older years that must be mailed may need a printed signature page; the app will tell you.
Directly to the IRS, for example with IRS Direct Pay or automatic payments from your bank. We never collect money meant for the IRS.
Contact us in the app or at [SUPPORT EMAIL]. See our refund policy for how fees are handled.