How to complain
- Email: [SUPPORT EMAIL]
- Phone: [PHONE NUMBER], [HOURS]
- In the app: choose “Report a problem” on your case.
Tell us what happened, what you expected, and what would put it right.
What happens next
- A person acknowledges your complaint within [RESPONSE TIME].
- Someone not involved in your case reviews it, including the work and the communication.
- We tell you what we found and what we’ll do, in writing.
We track every complaint and use them to fix how we work.
Other places you can go
- Federal Trade Commission: ReportFraud.ftc.gov
- Your state attorney general’s consumer protection office.
- The IRS, for complaints about a tax return preparer, using Form 14157.
Making a complaint never affects how we handle your case.