What we’ll publish
| Measure | Why it matters |
|---|---|
| Returns accepted by the IRS on first submission | Accuracy |
| Days from sign-up to filing, for e-filed years | Speed you can feel |
| Payment plans still current after 24 months | Whether resolutions last |
| Offers in Compromise accepted, compared with the IRS’s overall acceptance rate | Whether we recommend offers responsibly |
| Complaint and refund rates | How often we get it wrong |
How we’ll measure
- Every eligible case counts, not a selected few.
- We’ll publish the method, including what’s excluded and why.
- We’ll start once we have [MINIMUM SAMPLE] closed cases for a measure, and update on a regular schedule.
What you won’t see here
No “dollars resolved” totals, no hand-picked testimonials, and no star ratings until we have real, unedited reviews to show.